Delete your account and data

Last updated 9 August 2026

PhotoPortal gives you full control over your personal data. In line with Google Play’s Data safety policy and Apple’s App Store guidelines, you can request deletion of your account and all associated data at any time — without needing to sign in.

Fastest method: delete it in the app

If you can still sign in, you can delete your account instantly and no email is needed:

PhotoPortal → your profile or account settings → Delete Account

The options on this page are for anyone who can no longer access the app or their account.

Deleting your account is permanent and cannot be undone. If you are a photographer, download anything you need first — your portfolio, delivered galleries, and your financial records.

What is deleted, and what is kept

Deleted

Your login and profile information — name, email, phone, profile photo.
Your personal content — uploaded photographs, moodboards, saved items — and your app preferences.

Kept, with your personal details removed

Booking, invoice and payment records are retained in anonymised form, as required for financial and legal record-keeping.
If you are a photographer, your clients are notified to download their delivered galleries. Those galleries are kept for 30 days and then permanently removed.
Data may persist in secure backups for a short period — up to about 14 days — before being overwritten.

Request deletion

Fill this in and we will open a pre-filled email for you to send from your own mail app. Sending it from the address on the account is how we verify the request is really yours. Our team verifies and processes requests within 7 business days.

Or email us directly

If you would rather write the email yourself, send it to privacy@photoportal.app using this template:

To:      privacy@photoportal.app
Subject: PhotoPortal Account and Data Deletion Request

Dear PhotoPortal Privacy Team,

I am requesting the permanent deletion of my PhotoPortal account
and all associated data.

Account Details:
- Registered Email Address: [Your Email Address]
- Full Name: [Your Name]

I understand that this action is irreversible and will permanently
remove my photos and account information.

Thank you,
[Your Name]

For more detail on what we hold and why, see the Privacy Policy.